Refund policy

Return Policy

1. Returns and Exchanges

1.1 Eligibility for Returns

We want you to be satisfied with your purchase. If you are not completely happy with your handcrafted toy, you may be eligible for a return or exchange. To be eligible, the item must be unused, in its original packaging, and in the same condition as received.

1.2 Time Frame for Returns

Please initiate the return process within 14 days of receiving your order. After 14 days, unfortunately, we cannot offer you a refund or exchange.

2. How to Initiate a Return

2.1 Contact Us

To start the return process, please contact our customer support team at yvesandbetta@protonmail.com. Provide your order number, the item(s) you wish to return, and the reason for the return.

2.2 Return Authorization

Our customer support team will guide you through the return authorization process. Do not send the item back without prior authorization.

2.3 Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping service to ensure the safe return of the item.

3. Refunds

3.1 Refund Process

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 20 business days.

3.2 Late or Missing Refunds

If you haven't received your refund within the specified timeframe, please check your bank account or contact your credit card company. It may take some time before your refund is officially posted.

4. Exchanges

4.1 Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately. We will arrange for the replacement of the item at no additional cost to you.

4.2 Exchange Process

If you need to exchange an item for a different one, contact our customer support team. We will guide you through the exchange process and provide instructions on returning the original item.

5. Non-Returnable Items

Certain items are non-returnable, including personalized or custom-made products. Please carefully review product descriptions before making a purchase.

6. Contact Us

If you have any questions or concerns regarding our Return Policy, please contact our customer support team at yvesandbetta@protonmail.com.